Service Engineer (CSSD Equipment)
Role Overview
The Service Engineer performs onsite service activities for technical equipment, including maintenance, installation, commissioning, and troubleshooting.
The role coordinates with internal teams and external stakeholders to support service delivery and uphold safety and quality standards.
The role includes customer relationship management, service reporting, and identifying service-contract opportunities.
Key Skills for This Role
Full Job Posting
Role overview
The Service Engineer performs onsite service activities for technical equipment, including maintenance, installation, commissioning, and troubleshooting.
The role coordinates with internal teams and external stakeholders to support service delivery and uphold safety and quality standards.
The role includes customer relationship management, service reporting, and identifying service-contract opportunities.
Responsibilities
- Perform corrective and periodic maintenance, installation, commissioning, and onsite troubleshooting of technical problems.
- Coordinate technical and commercial project matters, including testing, commissioning, troubleshooting, and warranty requirements.
- Use assembly specifications, schematics, manufacturer recommendations, and engineering specifications to troubleshoot and test equipment.
- Test software updates and execute supplier field safety notices as required.
- Justify spare-parts consumption and deal efficiently with third-party vendors.
- Maintain customer relationships, identify service-contract opportunities, and liaise with the service-contract team.
- Prepare detailed service reports recording time, spare parts, tasks, and actions; deliver reports to customers and upload them to C4C.
- Follow safety rules and environmental responsibilities, and report unsafe practices and incidents.
Qualifications and experience
- Bachelor’s degree in biomedical engineering or electronic engineering.
- Minimum five years of experience.
- Certification as an engineer in infection control and sterilization equipment.
- Knowledge of electronic system installation, configuration, implementation, and troubleshooting.
- Ability to work independently and proactively; effective communication and commercial awareness.
- Understanding of the service lifecycle from requirements through delivery, and awareness of biomedical safety standards.
- Valid driving license and fluency in English.
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