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Service Coordinator

Trane Technologies
West Columbia, USA
Full-time
Mid
Onsite
Discovered 2 days ago

Full Job Posting

What you will do:

  • Coordinates service resources, dispatches and assigns team members to project.
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
  • Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
  • What you will bring:
  • Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
  • Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
  • Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
  • Must be organized with the ability to multi-task and prioritize daily interruptions.
  • Strong attention to detail and enjoy working in fast paced environment.
  • Knowledge of Word, Excel, Outlook, and Windows.
  • Flexibility to work overtime/weekends, as required.
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
  • Annual Base Salary Range or Hourly Base Pay Range:
  • $43,541.66 - $61,179.99
  • Compensation Type:
  • Exception Hourly
  • Incentive Eligible:
  • No
  • Sales Commission Eligible:
  • Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
  • Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
  • 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
  • Safety Sensitive Role:
  • The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
  • We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Preferred Qualifications

  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

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