Service Advisor

Role Purpose

Key Responsibilities

• Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.
• Support achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.
• Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.
• Promote a "Guest Centric" and "Fix-It-Right" mindset within the service team.
• Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.
• Follow up on service complaints, issues, and concerns and escalate them to the Workshop Floor Manager when necessary.
• Monitor service progress and maintain communication with customers throughout the repair process.

Minimum Requirements

• Experience: +3 years of experience in automotive service operations, customer service, and service center activities is preferred.
• Technical Knowledge: Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.
• Communication Skills: Ability to interact professionally with customers and coordinate with internal service teams.
• Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
• Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
• Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
• Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice .
• To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.