Service Advisor

Job purpose

Customer service

• Greet customers, record vehicle complaints, answer inquiries, resolve issues, and refer unresolved complaints to a supervisor or designate.
• Contact customers after major repairs to ask about vehicle performance and schedule maintenance visits to manage workshop traffic.

Service process

• Record appointments, check service records, stamp service booklets, and complete customer checklists.
• Prepare work estimates, process paperwork, obtain signatures, explain payment policies, and provide repair estimates and delivery dates.
• Communicate cost overruns and delays, maintain promised delivery records, and keep customers informed.
• Receive invoices and collect payment when vehicles are delivered.

Warranty claims

• Review warranty documents and explain when requested repairs are not covered.
• Coordinate and follow up on warranty work with authorized dealers, and provide documentation to support claims with the franchisor.

Service promotion

• Display marketing materials in reception areas, mail promotions to targeted customers, and explain maintenance and accessory plans.

Minimum requirements

• University degree in Engineering or a related field.
• At least one year of automotive maintenance experience.
• Excellent written and verbal communication, computer, and interpersonal skills.
• Fluent in English and Arabic.