Service Advisor

Requirements

• Provides excellent customer service by greeting customers, understanding their concerns, and addressing their questions and inquiries regarding repairs, estimates, and insurance claims.
• Coordinate the repair process by scheduling appointments, arranging for vehicle drop-off and pick-up, and ensuring that repairs are completed within specified timeframes.
• Prepares accurate repair estimates, explains the scope of work and associated costs to customers, and generates invoices for completed repairs.
• Maintain effective communication with customers, technicians, insurance adjusters, and other stakeholders to provide updates on repair progress, address any issues or concerns, and ensure a smooth workflow.
• Accurately documents customer information, repair details, and any additional notes or observations related to the repair process.
• Ability to provide exceptional customer service and ensure customer satisfaction throughout the repair process is a key performance indicator for the L1 Service Advisor.
• Coordinating repairs efficiently, meeting specified timeframes, and minimizing delays are important KPIs for this position.
• Minimum Requirements for the Role
• High School Diploma
• 4 years’ experience; 1 years in a similar role
• Knowledge, Skills and Abilities
• Excellent verbal and written communications skills
• Excellent computer skills.
• Strong knowledge of auto body repair techniques, tools, and materials.
• Fluent in English, Arabic desirable.
• Excellent mathematical skills