Receptionist

Job purpose

Reception and administration

• Welcome visitors, confirm appointments, notify employees, maintain visitor records, and issue passes.
• Answer and route calls, take messages, and respond to general inquiries with approved information.
• Coordinate meeting-room bookings and prepare rooms for meetings and visitors.
• Receive, record, distribute, and arrange incoming and outgoing correspondence and parcels; coordinate couriers and track deliveries.
• Maintain the reception area, update internal contact lists and telephone extensions, and provide data entry, printing, scanning, and filing support.
• Coordinate visitor access with security, follow safety and confidentiality procedures, and perform other related duties assigned by the line manager.

Qualifications and experience

• High school certificate or equivalent; a diploma in Office Administration or Business Administration is preferred.
• One to two years of reception, customer-service, or administrative-support experience is preferred.
• Proficiency in Arabic and effective written and spoken English communication are required.
• Proficiency in Microsoft Office, email, and standard office equipment is required.
• Strong communication, customer service, organization, time management, prioritization, accuracy, attention to detail, and confidentiality are expected.
• Ability to handle inquiries professionally, work as part of a team, be punctual, and maintain professional presentation.

Performance indicators