Server Administrator / Service Delivery Lead

Overview

Key Responsibilities

• Lead day-to-day infrastructure operations and service delivery activities.
• Manage Windows Server environments, virtualization platforms, storage, and backup systems.
• Ensure high availability, performance, security, and reliability of enterprise infrastructure.
• Lead incident, problem, and change management activities in accordance with ITIL best practices.
• Monitor SLA and KPI performance and implement continual service improvement initiatives.
• Act as the technical escalation point for critical infrastructure incidents.
• Manage and mentor L1 and L2 support engineers.
• Coordinate maintenance windows, upgrades, and infrastructure projects.
• Collaborate with internal stakeholders and vendors to resolve complex technical issues.
• Produce operational reports, capacity planning, risk assessments, and service review documentation.
• Ensure compliance with security policies, disaster recovery, and business continuity requirements.
• Support cloud infrastructure and virtualization technologies where applicable.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related discipline.
• 15+ years of experience managing enterprise infrastructure environments.
• Strong experience administering Microsoft Windows Server environments.
• Hands-on experience with VMware and/or Hyper-V virtualization.
• Experience with Microsoft Azure or other cloud platforms.
• Strong knowledge of Active Directory, DNS, DHCP, Group Policy, backup, storage, and disaster recovery.
• Solid understanding of networking fundamentals.
• Experience managing SLAs, KPIs, incident, problem, and change management.
• Previous experience leading technical support or infrastructure teams.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Certifications

• ITIL Intermediate or Expert
• Microsoft Certified
• VMware VCP