SAP CRM / CMM Functional Consultant (SAP S/4HANA Service)
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Key skills for this role
About the Role
We are looking for an experienced SAP CRM/CMM Functional Consultant to join our team and support the implementation, configuration, and optimization of SAP S/4HANA Customer Management solutions.
Key Skills for This Role
Full Job Posting
Overview
We are looking for an experienced
Sap Crm And Cmm Functional Consultant
to join our team and support the implementation, configuration, and optimization of SAP S/4HANA Customer Management solutions.
The successful candidate will work closely with business stakeholders to analyze requirements, configure SAP CRM/CMM functionalities, support end-to-end implementations, and ensure seamless integration with SAP S/4HANA modules.
Hands-on experience with the SAP S/4HANA Service module is mandatory.
This role requires strong functional expertise across CRM business processes, customer service management, system integration, testing, user training, and post-go-live support.
Key Responsibilities
- Gather and analyze business requirements through workshops with business stakeholders.
- Design and configure SAP CRM/CMM solutions to support customer engagement, sales, service, and marketing processes.
- Configure SAP CRM functionalities including:
- Business Partners
- Partner Functions
• CRM Web UI
- Interaction Center
- Service Management
- Customize CRM/CMM processes based on business needs.
- Lead SAP CRM implementation activities including configuration, testing, deployment, and user acceptance testing (UAT).
- Integrate SAP CRM/CMM with SAP S/4HANA modules including SD, MM, FI, and the
Sap S And 4hana Service Module
- .
- Support middleware configuration, interfaces, and data migration activities.
- Develop functional specifications and coordinate with technical teams during developments.
- Prepare test scenarios, execute functional testing, and resolve application issues.
- Create user documentation, process guides, and training materials.
- Conduct end-user training sessions and knowledge transfer.
- Provide production support, troubleshoot functional issues, and recommend system enhancements.
- Monitor system performance and support upgrades, patches, and continuous improvements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.
- **5+ years of hands-on SAP CRM Functional Consulting experience.**
- **Mandatory experience working with SAP S/4HANA Service module.**
- Strong experience implementing and supporting SAP CRM/CMM solutions.
- Experience configuring SAP CRM Web UI and CRM Middleware.
- Strong knowledge of CRM business processes including:
- Lead-to-Order
• Service Request Management
- Customer Service
- Campaign Management
- Experience integrating SAP CRM with SAP S/4HANA modules such as SD, MM, and FI.
- Experience with data migration and system integration.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- SAP CRM Certification is considered an advantage.
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