Senior Welfare Officer

Role overview

Responsibilities

• Oversee welfare and well-being across labour camps and project sites.
• Drive engagement initiatives to improve morale, motivation, job satisfaction, and workforce retention.
• Manage employee relations and communication among employees, management, and HR.
• Handle grievances, complaints, disciplinary concerns, and workplace disputes confidentially; mediate conflicts and facilitate fair resolutions.
• Inspect labour camps for accommodation, hygiene, housekeeping, catering, sanitation, safety, and living conditions.
• Identify welfare issues and coordinate corrective and preventive actions.
• Ensure compliance with UAE Labour Law, company policies, and applicable accommodation standards.
• Coordinate workforce issue resolution with HR, Administration, HSE, Transport, and Operations.
• Supervise welfare staff and coordinate with camp management and service providers.
• Keep records of grievances, employee relations cases, inspections, corrective actions, and welfare activities.
• Organize feedback sessions, awareness programmes, welfare activities, and engagement events; prepare reports and recommend improvements.

Candidate requirements

• A bachelor's degree in HR or an MBA is listed; the education section marks a bachelor's degree as preferred.
• Proven employee welfare and workforce management experience, preferably in the UAE, and demonstrated experience managing a large blue-collar workforce.
• Strong knowledge of employee engagement, employee relations, grievance handling, and dispute resolution.
• Hands-on labour camp inspection experience and experience managing accommodation-related issues.
• Good understanding of UAE Labour Law and applicable labour accommodation requirements.
• A valid UAE driving licence is mandatory.
• Excellent communication, interpersonal, leadership, negotiation, and problem-solving skills; ability to manage sensitive matters professionally and work under pressure.

Workplace

• Work is in person.