Senior Technical Business Systems Analyst
Key Skills for This Role
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Experience and core skills
- 8+ years of experience in business analysis, systems analysis, application portfolio management, DevOps support, or service management; 10+ years is preferred.
- Strong experience as a Business Systems Analyst, Systems Analyst, or Technical Business Analyst.
- Expertise in requirements gathering, documentation, stakeholder management, and process analysis.
- Experience with data mapping, reconciliation, data governance, and metadata management.
Technical knowledge
- Working knowledge of GitHub, Bitbucket, repositories, branching, and repository ownership models.
- Experience with ServiceNow Application Portfolio Management, CMDB, Asset Management, or Configuration Management.
- Understanding of CI/CD pipelines, DevSecOps processes, security controls, and vulnerability management workflows.
- Strong analytical, problem-solving, communication, and documentation capabilities.
Responsibilities
- Gather, document, and validate application-to-repository mapping requirements; maintain mappings among applications, repositories, owners, support teams, and pipelines.
- Reconcile data across GitHub, Bitbucket, ServiceNow, CMDBs, spreadsheets, and other systems; resolve missing, duplicate, inaccurate, or conflicting records.
- Define mapping rules, business processes, governance standards, and exception handling.
- Support repository security, vulnerability management, and release-gating requirements.
- Facilitate workshops and collaborate with developers, security and DevOps teams, and application owners.
- Produce requirements, process flows, traceability, UAT support, and audit-ready artifacts.
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