Senior Systems Operations Engineer

Role Overview

Core Responsibilities

• Manage installed systems and infrastructure and review operational support systems, application software, and management tools.
• Work with vendors and technical personnel to resolve issues and lead teams in meeting technical deliverables.
• Improve system efficiency, reduce manual intervention, and support infrastructure availability.

Required Qualifications

• Four or more years of systems engineering, technology architecture experience, or equivalent experience, training, military experience, or education.
• Production support experience with Linux systems is required.
• Red Hat Linux knowledge or certification and Ansible playbook development are required.

Desired Technical Experience

• Experience with operating system and hardware support, infrastructure administration, monitoring, ticketing, and alert management.
• Experience with Ansible, Grafana, Splunk, ServiceNow, routers, switches, servers, SAN, and NAS devices is desired.
• Knowledge of incident, change, and problem management processes is desired.

Technical Operations

• Troubleshoot network, hardware, and software issues using defined guidelines and diagnostic tools.
• Develop observability dashboards and Ansible playbooks to support systems administration.
• Communicate and coordinate with multiple support teams and make timely escalations for critical issues.

Employer Information