Senior Specialist - Training
Skills
About This Role
Overview
The Senior Training Specialist is responsible for designing, developing, and leading comprehensive training programs and skill development initiatives for the Guest Support Center (GSC). This role ensures that GSC agents, supervisors, and leadership teams receive effective onboarding, continuous learning opportunities, and refresher training to maintain exceptional service standards. also drives innovation in training methodologies, evaluates program effectiveness, and collaborates with stakeholders including the vendor to align learning initiatives with organizational goals, fostering a culture of excellence and professional growth.
**Requirements** **Scope/Responsibilities**
Training Program Development & Execution
- Design and managing structure onboarding programs for new GSC hires and BPO staff.
- Develop role specific training programs, including customer service skills, system, and escalation handling
- Implement a mix of e-learning modules, interactive workshops, and real-time coaching to enhance learning effectiveness.
Collaboration & Continuous Improvement
- Align training content with Knowledge Management resources and operational workflows to ensure accuracy
- Work closely with BPO partners and internal teams to maintain training consistency across all service channels
- Stay updated on industry best practices and emerging training methodologies to enhance GSC staff capabilities
- Track and report training completion rates, assessment scores, and post-training performance improvements.
- Use data-driven insights to refine training strategies and ensure alignment with business objectives.
- Minimum qualification:
- Bachelor’s or master’s degree in Learning & Development, Human Resources, Education, or a related field
Certifications
- COPC HPMT (High Performance Management Techniques) or TOT required
Years of Relevant Experience
- 3+ years, preferably with majority in service-training domains.
- Nature of Experience:
- Experience in training delivery, capability building, or customer-service environments preferred.
- Experience working in a related area in a leading professional-services firm, prestigious consulting firm or entertainment/real estate industry preferred.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Product Operations Senior Specialist
HungerStation | هنقرستيشن · Riyadh
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide.
Skills
Integration Senior Specialist, Oracle Unifier- Riyadh, KSA
DeepSource Technologies · الرياض
We are seeking an experienced Integration Senior Specialist to lead the design, development, and implementation of enterprise integration solutions connecting Oracle Unifier with key government platforms, cloud services,
Skills
Contracting Senior Specialist
لدله الصحية · الرياض
Contracting Senior Specialist Posted On: Sunday, May 24th, 2026 Description Job Purpose Mentoring the contracting team in general, and performing contracting-related activities and tasks on Dallah Health level. Organizat
Skills
Yesterday
Apply Now↗Apply Now ↗Senior Specialist - IT Security Operations
Qiddiya Investment Company · Riyadh
Oversee day-to-day IT security operations across organization Monitor the health and effectiveness of security controls and drive continuous improvements. Manage and oversee inc...
Skills
3 days ago
Apply Now↗Apply Now ↗Air Monitoring Senior Specialist
Advanced Construction Technology Services · Saudi Arabia
Summary: The Air Monitoring Senior Specialist ensures compliance with air quality regulations in construction projects by designing and managing air monitoring programs, analyzi...
Skills
3 days ago
Apply Now↗Apply Now ↗Senior Specialist Player Experience
Esports Foundation · Riyadh
Team: Clubs, National Teams, and Players Activity: Full-time Role grade: Senior Specialist (5) Direct reports: 0 Indirect reports: 0 Reporting to: Senior Manager Clubs and Players Role location: Riyadh, Saudi Arabia Job
Skills
4 days ago
Apply Now↗Apply Now ↗Senior Specialist - IT Security Operations
Qiddiya Investment Company · الرياض
We are seeking a highly skilled Senior Specialist – IT Security Operations to oversee and ensure the effectiveness of security operations across enterprise and asset environments. This role plays a critical part in maint
Skills
4 days ago
Apply Now↗Apply Now ↗Senior Specialist - IT Security Operations
Qiddiya | القدية · Riyadh
We are seeking a highly skilled Senior Specialist - IT Security Operations to oversee and ensure the effectiveness of security operations across enterprise and asset environments. This role plays a critical part in maint
Skills
4 days ago
Apply Now↗Apply Now ↗Senior Specialist - Business Systems and Solutions
The Red Sea Development Company · Saudi Arabia
Support SAP SD configuration, project management, technical troubleshooting, and business process improvement while ensuring user training and compliance.
Skills
5 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required