Senior Specialist - Package Implementation
Role Overview
Design, develop, and implement ServiceNow Customer Service Management and Order Management solutions for large-scale digital transformation initiatives.
Apply Now Assist, AI Agents, agentic workflows, generative AI, and workflow automation to improve business processes and operational efficiency.
Key Skills for This Role
Full Job Posting
Role Overview
Design, develop, and implement ServiceNow Customer Service Management and Order Management solutions for large-scale digital transformation initiatives.
Apply Now Assist, AI Agents, agentic workflows, generative AI, and workflow automation to improve business processes and operational efficiency.
ServiceNow Development
- Design and customize ServiceNow CSM and Order Management solutions, including workflows, flows, business rules, integrations, UI Builder components, and automation.
- Implement order capture, fulfillment, orchestration, and customer communication processes.
- Configure product catalogs, service catalogs, case management, entitlements, SLAs, and workspaces.
- Support platform upgrades, enhancements, and production deployments.
AI Automation
- Identify use cases for AI-enabled delivery and operational efficiency improvements.
- Implement Now Assist, AI Agents, agentic workflows, generative AI, Predictive Intelligence, Virtual Agent, and RAG-based solutions.
- Build custom AI skills, prompts, actions, and workflow integrations.
- Infuse AI into business processes from the design phase and advise on adoption strategy.
Stakeholder Engagement
- Work with product owners, business analysts, architects, delivery teams, and other business stakeholders.
- Conduct workshops to identify optimization and automation opportunities.
- Mentor teams on AI best practices and emerging ServiceNow capabilities.
- Lead proof-of-concepts, evaluate new AI features, and drive continuous improvement.
Required Qualifications
- At least 8 years of overall ServiceNow experience, including 5 years with ServiceNow CSM and 3 years with ServiceNow Order Management.
- At least 1 year of experience with ServiceNow Now Assist or related AI capabilities.
- ServiceNow CSA certification is mandatory.
- Required technical skills include ServiceNow CSM and OM, Flow Designer, Integration Hub, UI Builder, JavaScript, REST APIs, SOAP integrations, and AI automation.
Preferred Experience
- Enterprise ServiceNow CSM and OM implementation experience is preferred.
- ServiceNow AI Platform, Now Assist, agentic workflow, RAG solution, and AI-driven automation experience is preferred.
- Experience with telecom, travel, airline, or large enterprise customers is preferred.
- Customer workshops, business consulting, CIS-CSM, CIS-Order Management, and ServiceNow AI certifications are preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LTM Limited
Senior Specialist - Software Engineering
Mississauga, CAN
LTM is seeking a WordPress production operations editorial specialist to support enterprise publishing and build a scalable self-service model. The role helps authors, troubleshoots publishing issues, documents workflows
Salesforce Business Analyst
London, GBR
LTM seeks an experienced Salesforce Business Analyst to translate business challenges into requirements and support transformation initiatives. The role requires a bachelor's degree, five years of Business Analyst experi
Banking BA
Columbus, USA
LTM is seeking a technical analyst to support corporate systems integration during a merger. The role covers requirements analysis, solution planning, data migration, testing, and stakeholder coordination; banking or fin
Business Analyst (Capital Markets)
Mississauga, CAN
LTM is seeking a senior Business Analyst to lead capital-markets regulatory remediation and data migration initiatives. Candidates need six years of banking or financial-services experience, regulatory reporting and Cons
Senior Specialist - Business Analysis
Mississauga, CAN
LTM is seeking a senior Payments Business Analyst with at least five years of techno-functional or systems analysis experience in the financial industry. The role calls for payments domain knowledge, basic SQL, and stron
Specialist - Business Analysis
Rutherford, USA
LTM is seeking a Product Owner to own customer journeys, product vision, lifecycle, and backlog prioritization for a product squad. The role requires risk management knowledge and involves stakeholder alignment, Agile de
Specialist - Software Engineering
Calgary, CAN
LTM is seeking an experienced AEM Content Author Producer to own web content production from request intake through publishing and validation. The role requires hands-on AEM authoring, enterprise website experience, work
Java React Developer
Mississauga, CAN
LTM is seeking a senior Java React Developer to build and maintain full-stack web applications. The role calls for seven years of IT experience, including four years of hands-on full-stack development, with significant J
Senior Specialist - Software Engineering
Mississauga, CAN
Salesforce Business Analyst
London, GBR
Banking BA
Columbus, USA
Business Analyst (Capital Markets)
Mississauga, CAN
Senior Specialist - Business Analysis
Mississauga, CAN
Specialist - Business Analysis
Rutherford, USA
Specialist - Software Engineering
Calgary, CAN
Java React Developer
Mississauga, CAN