Senior Specialist - Software Engineering

Role overview

Key responsibilities

• Support WordPress authoring, publishing, editing, scheduling, and page management for content teams.
• Operate a self-service editorial model and provide author guidance through office hours and training.
• Troubleshoot publishing issues and coordinate resolution with WordPress development, SRE, QA, and platform teams.
• Document procedures, FAQs, known issues, best practices, and training materials.
• Identify automation and self-service improvements and support launches, campaigns, and major announcements.
• Ensure published content follows quality, accessibility, SEO, security, and governance standards.
• Track operational issues, provide status updates, and escalate publishing risks and blockers.

Required skills

• Strong hands-on WordPress CMS and enterprise content publishing operations experience.
• Knowledge of WordPress pages, posts, templates, components, plugins, Gutenberg editing, media, categories, tags, redirects, permissions, and workflows.
• Experience supporting editorial teams, content managers, or digital producers; independently troubleshoot publishing issues.
• Understanding of HTML, CSS, URLs, redirects, caching, and basic browser troubleshooting.
• Familiarity with Agile and Azure DevOps, Jira, or similar tools is preferred.
• Strong documentation, knowledge management, verbal communication, and written communication skills.

Preferred experience

• Enterprise or global WordPress platforms and Microsoft technology environments are preferred.
• Azure-hosted WordPress, SEO, accessibility, analytics, security, web performance, or self-service content operations experience is preferred.
• Exposure to AI-assisted content operations, workflow automation, or Copilot solutions is preferred.

Compensation

• Compensation range is $65,000–$75,000 per year.

Benefits

• Benefits may include medical, dental, vision, health spending, disability, life insurance, paid leave, and maternity leave top-up.

Success measures