Senior Specialist Operations
Oversee customer experience and operational activities in Freight Forwarding, focusing on business development, pricing strategies, and team management.
Skills
About This Role
Job Purpose
- To oversee and manage the end-to-end customer experience and operational activities within the Freight Forwarding department, ensuring alignment with Noatum s strategic goals and compliance with local regulations.
- This role focuses on business development, pricing strategies, and fostering a high-performance culture.
- Oversee the end-to-end customer experience, ensuring seamless coordination of operational activities with other functions
- Define, implement, and execute business development strategies to maximize profits and grow market share in the assigned area.
- Develop and manage pricing and tariff strategies to enhance profitability.
- Coordinate all transactional operations, including export, import, and customs activities, ensuring adherence to regulations and internal procedures.
- Provide clear guidelines to the Export, Import, and Gateway teams to ensure operations align with Noatum s strategy and comply with the local business environment.
- Foster a high-performance service culture within the Export and Import functions.
- Ensure operational performance meets regional and local business needs.
- Mentor and develop team members continuously, promoting professional growth and skill enhancement.
- Employee Performance: Manage employee performance through regular evaluations, disciplinary actions, and cost optimization initiatives.
- Compliance and Optimization: Ensure all activities comply with company policies and regulations, and identify opportunities for operational improvements and cost savings.
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