Senior Specialist IT System Engineer(UAE National)

Position

Systems operations and support

• Maintain detailed knowledge of Systems Subsection equipment and systems, including servers, centralized storage, and backup devices.
• Install, prepare, and commission systems and devices, including servers, centralized storage, and backup devices.
• Help sustain and maintain organizational data center devices and systems.
• Follow established workflows for requests and services provided to internal departments and users.
• Resolve daily issues and support high-quality installations using the agreed escalation process.
• Deliver Systems Subsection services within approved service-level timeframes.
• Monitor systems and devices, resolve issues within approved timeframes, and review results.

Documentation, recovery, and projects

• Prepare and update manuals and diagrams for organizational systems equipment and devices.
• Classify, receive, distribute, and issue systems equipment through the approved system.
• Execute recovery and restart plans when systems services are partially or fully interrupted.
• Implement plans for systems services during crises and natural disasters.
• Guide and train section technicians when required, and provide technical follow-up for assigned projects.
• Participate in developing infrastructure, including servers, centralized storage, backup devices, operating systems, and main user-management systems.
• Help prepare service schedules, standard delivery times, and restoration times following service interruptions.
• Help plan and implement communications and information technology projects with other IT sections.

Minimum qualifications and experience

• A master's degree in Computer Information Systems, Information Technology, or an equivalent related specialization, plus 4 years of practical experience in the same field.
• Alternatively, a bachelor's degree in Computer Information Systems, Information Technology, or an equivalent related specialization, plus 6 years of practical experience in the same field.

Preference