Senior Specialist - CRM

Company: Sports and Entertainment Company

Job Purpose

Job Responsibilities

• Support the CRM Manager in maintaining and updating the club’s CRM database, ensuring data accuracy, segmentation, and regular hygiene checks.
• Serve as the primary point of contact for member relations, handling inquiries, feedback, and requests in a professional and timely manner.
• Assist in developing and executing personalized communication campaigns and loyalty programs.
• Support coordination of exclusive member events, activities, and special programs in collaboration with the Events and Marketing teams.
• Prepare CRM and membership reports on engagement, satisfaction, and event participation.
• Manage day-to-day administrative tasks related to membership applications, renewals, and onboarding.
• Ensure consistent member experience across all communication touchpoints (phone, email, in-person).
• Work closely with marketing and events teams to ensure the successful delivery of member engagement initiatives.
• Uphold the highest standards of guest service and represent Amaala Yacht Club with professionalism and discretion.
• Provide translation and bilingual communication (Arabic/English) support for member communications and events.
• Contribute to the overall improvement of CRM tools, workflows, and member engagement strategies.

Safety, Quality & Environment

• Apply safety, quality, and environmental management policies, ensuring compliance with relevant standards and regulations.
• Promote a positive and responsible environmental and guest-service attitude.

Continuous Improvement

• Identify and propose enhancements to member experience, CRM efficiency, and engagement practices.
• Participate in team discussions to improve service quality and data-driven decision-making.
• Qualification and Experience
• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.
• 3–4 years of experience in CRM, guest relations, or event coordination—preferably in a luxury, hospitality, or private club environment.

Skills

• Excellent interpersonal and communication skills (Arabic & English).
• Strong administrative and organizational abilities.
• Knowledge of CRM systems and data entry.
• Experience in public relations, event support, or guest services.
• Proactive, detail-oriented, and service-minded with a passion for luxury hospitality.