Senior Specialist - Control Centre

Job Purpose

Functional/Technical Responsibilities

• System Monitoring:
• Continuously monitor control systems, equipment, and operations to ensure they are functioning within established parameters.
• Alert Management:
• Respond to system alerts promptly, taking necessary actions or escalating issues to senior operators/management as needed and in line with service level standards.
• Data Recording:
• Maintain accurate logs of system performance, incidents, and corrective actions taken during shifts.
• Communication:
• Communicate with on-site personnel, maintenance teams, and other stakeholders to coordinate responses to system anomalies.
• Troubleshooting:
• Assist in diagnosing system issues, report malfunctions, and work with duty managers in land, air and marine mobility to resolve problems.
• Operational Support:
• Support the operation by ensuring compliance with safety protocols, mobility and company procedures.
• Report Generation:
• Assist in generating routine and ad-hoc reports on system performance, incidents, and operational activities.
• Shift Coverage:
• Work in rotating shifts, including nights, weekends, and holidays, as needed to ensure continuous 24/7 operation of the control center.

Policies, Systems, Processes, Procedures, Standards and Reports

• Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of department s systems, processes and practices considering international best practice , improvement of business processes, cost reduction and productivity improvement.