Senior Specialist - Cloud Operation

Job Purpose

Key Responsibilities

• Operate, administer, monitor, and support enterprise cloud platforms and services.
• Ensure the availability, stability, performance, and operational readiness of cloud environments.
• Monitor cloud infrastructure and proactively identify and resolve performance, capacity, availability, and configuration issues.
• Provide L3 technical support for complex cloud incidents, service requests, and change requests.
• Perform cloud platform patching, upgrades, maintenance, troubleshooting, and lifecycle activities.
• Implement automation to improve operational efficiency and reduce repetitive manual activities.
• Support cloud security controls, identity and access management, configuration standards, backup, and disaster recovery.
• Support incident, problem, and change management activities, including root-cause analysis for recurring or critical issues.
• Monitor cloud utilization and support FinOps/cost optimization activities to improve resource efficiency.
• Maintain technical documentation, operational procedures, runbooks, and SOPs.
• Collaborate with Infrastructure, Cybersecurity, Network, Application, Architecture, and DevOps teams to resolve operational issues and support new solutions.
• Support cloud migrations, deployments, configuration changes, and integration with on-premises infrastructure.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Typically 5–8 years of relevant IT/infrastructure experience, including strong hands-on exposure to cloud operations.
• Hands-on experience with one or more major platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).