Senior Manager - Operational Readiness - 50010220- DA3

Job purpose

Core responsibilities

• Define operational readiness strategy, governance, standards, assurance methodology, and activation decision gates.
• Lead integrated readiness planning across people, processes, technology, facilities, safety, security, commercial, regulatory, and service workstreams.
• Oversee milestones, interdependencies, risks, issues, decisions, completion evidence, and readiness and operational performance KPIs.
• Embed operational requirements across design, procurement, commissioning, handover, mobilization, and opening with delivery, operations, engineering, and stakeholder teams.
• Chair senior readiness reviews, resolve dependencies, and direct mitigation and recovery plans for gaps affecting safety, compliance, guest experience, or activation dates.
• Advise executive leadership on readiness, activation options, residual risks, performance findings, and required decisions.

Specific responsibilities

• Oversee operating-model, workforce, SOP, OS&E, technology, facilities, and service mobilization readiness; ensure staff training prepares teams to meet performance standards.
• Govern readiness for permits, licenses, and regulatory interfaces and track unresolved compliance gaps.
• Lead readiness assessments, assurance reviews, inspections, rehearsals, and operational trials; recommend stage-gate progression using completion evidence and residual risks.
• Oversee readiness consultants, contractors, advisers, and operators, ensuring scope, deliverable quality, schedule, and accountability.
• Build team capability through direction, coaching, and performance management.
• Champion guest focus and continuous improvement, applying lessons learned, best practices, and industry standards to improve and standardize readiness delivery.

General responsibilities

• Follow company policies, safety requirements, confidentiality, and document-control practices.
• Maintain clear records and perform related duties within the approved role scope.
• Work within delegated authority and recommend activation decisions to authorized decision-makers.

Qualifications

• Bachelor's degree in business administration, engineering, operations management, project management, hospitality, or a related discipline.
• Master's degree is preferred.
• PMP, PRINCE2, facilities management, operational readiness, HSE, risk, or programme management certification is preferred.
• At least 7 years of relevant experience in operational management, operational readiness, mobilization, project delivery, or asset activation for major or complex programmes.
• At least 3 years of experience in a senior leadership role.
• Experience leading complex readiness and mobilization programmes, integrating workstreams, aligning senior stakeholders, and directing assurance and recovery planning.
• Entertainment or large-scale infrastructure sector experience is preferred.

Skills

• Multi-workstream programme integration, readiness assurance and recovery planning, operating-model and mobilization oversight, senior stakeholder alignment, executive reporting, dependency resolution, team leadership, consultant oversight, and change delivery.