Director - Operational Readiness-50011077-DA3

Job Purpose

Core Responsibilities

• Lead the operational readiness strategy and integrated governance for the assigned portfolio, aligning priorities, plans and performance measures with approved business objectives.
• Establish portfolio-wide readiness standards, assurance requirements, decision gates, reporting protocols and escalation routes, with clear accountability across functions.
• Direct assigned workstream managers and advisers in integrating operating models, workforce, processes, technology, facilities, supply chain and service mobilization.
• Provide leadership on readiness planning, sequencing, resource prioritization, dependency management and recovery actions across complex programmes and assets.
• Align senior stakeholders on activation priorities, material risks, delivery trade-offs and the evidence required to support operational decisions.
• Drive readiness performance through clear measures, disciplined governance, constructive challenge and timely executive reporting.

Specific Responsibilities

• Oversee operational requirements through design, procurement, commissioning, handover, mobilization and opening, ensuring they remain traceable and appropriately owned without assuming delivery-owner responsibilities.
• Review and challenge readiness evidence, commission targeted assurance and direct recovery priorities where safety, compliance, service quality or operational continuity is at risk.
• Lead cross-functional coordination of plans, schedules, dependencies, interfaces and acceptance criteria to maintain an integrated path to activation.
• Present readiness recommendations, activation options, constraints and residual risks to authorized decision-makers, ensuring decisions, conditions and actions are documented and tracked.
• Build productive relationships with delivery teams, operators, consultants, contractors and service providers to resolve readiness issues and protect business priorities.
• Develop readiness capability, oversee assigned teams and advisers, and ensure structured transfer of knowledge, documentation and accountability into business-as-usual operations.

Generic Responsibilities

Minimum Qualifications

• Bachelor's degree in business administration, engineering, operations management, project management or a related discipline.
• A relevant postgraduate qualification is desirable, not mandatory.

Professional Certifications

• Relevant project, programme, risk, facilities management or operational readiness certification is desirable.

Skills

• Operational readiness strategy and portfolio governance.
• Integrated planning and performance management.
• Assurance-framework and decision-gate design.
• Operating-model and service-mobilization oversight.
• Activation sequencing.
• Dependency, risk and issue management.
• Executive reporting and decision support.
• Stakeholder engagement and negotiation.
• Resource prioritization.
• Team leadership.
• Organizational capability development.
• Transition and handover governance.

Experience

• 12+ years of experience in operational management, operational readiness, mobilization, project delivery or asset activation for major developments.
• Substantial experience leading complex operational readiness, mobilization, transition or programme portfolios in large-scale development, infrastructure, real estate, destination, venue or similarly complex operating environments.
• Demonstrated success establishing governance and assurance, integrating cross-functional plans, managing senior stakeholders, leading multidisciplinary teams and service partners, resolving critical dependencies, and guiding organizations through handover, activation and transition into stable opera