Senior Manager - Operational Readiness - 50010220- DA3

JOB PURPOSE

Core Responsibilities

• Define and implement operational readiness strategy, governance, standards, assurance methodology and activation decision gates for assigned portfolios, aligned with Qiddiya’s strategic objectives. • Lead integrated readiness planning and delivery across people, process, technology, facilities, safety, security, commercial, regulatory and service workstreams, with sequenced plans and accountable owners. • Provide senior oversight of milestones, interdependencies, risks, issues, decisions and evidence-based completion status; establish and monitor readiness and operational performance KPIs. • Collaborate with project delivery, operations, engineering and stakeholder teams to embed operational requirements throughout design, procurement, commissioning, handover, mobilization and opening plans. • Chair senior readiness reviews, resolve cross-workstream dependencies and direct mitigation and recovery plans for gaps affecting safety, compliance, guest experience or activation dates. • Advise executive leadership on readiness status, activation options, residual risks, performance findings and required decisions, escalating trade-offs beyond delegated authority. Specific Responsibilities • Oversee operating-model, workforce, standard operating procedure (SOP), operating supplies and equipment (OS&E), technology, facilities and service mobilization readiness; ensure staff training and development prepare operational teams to meet defined performance standards. • Govern readiness for permits, licenses and regulatory interfaces through accountable functions, ensuring clear ownership, timely delivery and visibility of unresolved compliance gaps. • Lead readiness assessments, assurance reviews, inspections, rehearsals and operational trials; recommend progression through key stage gates based on completion evidence and clearly stated residual risks. • Oversee consultants, contractors, advisers and operators supporting readiness, ensuring clear scope, deliverable quality, schedule and accountability. • Build team capability through direction, coaching, performance management and consistent quality standards. • Champion a guest-focused approach and continuous improvement, applying lessons learned, best practices and industry standards to improve readiness plans and standardize delivery across the function.

Generic Responsibilities

• Follow applicable company policies, safety requirements, confidentiality and document-control practices.
• Maintain clear records and perform related duties consistent with the approved role scope.
• Work within approved delegated authorities; recommend activation decisions to authorized decision-makers.

Minimum Qualifications

• Bachelor’s degree in business administration, engineering, operations management, project management, hospitality or a related discipline. A master’s degree is preferred.

Professional Certifications

Skills

• Multi-workstream programme integration; readiness assurance and recovery planning; operating-model and mobilization oversight; senior stakeholder alignment; executive reporting; dependency resolution; team leadership; consultant oversight and change delivery.

Years of Experience

Nature of Experience