Senior Service Sales/Service Sales Lead - HVAC ( AfterSales)

Overview

Experience Required

Main Scope

• Execute sales strategies to achieve departmental sales objectives.
• Improve customer penetration, secure new contracts, and increase AMC base.
• Secure repair and retrofit jobs.
• Analyze sales data to determine sales potential and customer preferences.
• Monitor customer satisfaction and identify areas for improvement.

Qualifications And Knowledge

• Bachelor’s degree OR 5-15 years of relevant experience in HVAC services or OEM company.
• Strong knowledge of MS Office and ERP software applications.
• Understanding of customer service practices and market strategies.

Skills And Experience

• Minimum 5 - 15 years of experience as a Sales Engineer in HVAC services or maintenance.
• Proficiency in English (Arabic is a plus).
• Strong communication skills, both oral and written.
• Self-motivated, task-oriented, and capable of working under pressure.
• Good presentation, problem-solving, planning, and time management skills.

Behavioral Competencies

• Customer-oriented with a strong focus on teamwork.
• Result-driven with effective priority and time management.
• Attention to detail and effective communication skills.

Key Responsibilities

• Meet individual sales targets and execute action plans in alignment with company strategy.
• Collaborate with other departments to achieve sales and service delivery objectives.
• Follow up with customers on payments, including outstanding and expired bank guarantees.
• Conduct techno-commercial negotiations and ensure finance approvals are met.
• Develop sales presentations and proposals.
• Investigate lost sales and customer accounts to understand gaps.
• Track, analyze, and forecast sales figures and revenue.
• Generate timely sales reports and gather market feedback for improvements.
• If you are a self-driven sales professional with a passion for customer service and a strong sales focus, apply now!