Senior Service Engineer Copier / Printer
Description: Emerpro IT Solutions, the UAE's authorised UTAX distributor, is hiring an experienced Senior Service Technician to lead the maintenance and repair of our growing fleet of printers and multifunction devices across the Emirates.
Skills
About This Role
Description
Emerpro IT Solutions, the UAE's authorised UTAX distributor, is hiring an experienced Senior Service Technician to lead the maintenance and repair of our growing fleet of printers and multifunction devices across the Emirates.
You'll be the technical backbone of our hardware division — keeping customer machines running, resolving breakdowns fast, and setting the service standard that sets us apart from price-driven competitors.
What You'Ll Do
- Install, configure and commission printers, MFPs and related office automation hardware at customer sites
- Diagnose and repair mechanical and electronic faults — break-fix and preventive maintenance
- Carry out scheduled preventive maintenance to minimise downtime
- Replace toners, drums, developers, fusers and spare parts; manage parts as needed on-site
- Respond to service calls promptly and maintain high first-visit fix rates
- Keep accurate service records, meter readings and job reports
- Provide on-site technical support across Dubai and the wider UAE
- Mentor and guide junior technicians, sharing best practice
What You'Ll Need
- 5+ years' hands-on experience servicing printers, MFPs and office automation hardware in the UAE
- Strong mechanical and electronic troubleshooting skills across major brands
- Ability to work independently, manage your own service schedule and handle pressure
- Customer-focused approach with good communication skills
- A valid UAE driving license (essential)
What We Offer
- Competitive salary plus commission/incentive
- Employment visa provided
- A stable, growing service portfolio with an authorised distributor
- Opportunity to lead and shape the service function as the division scales
- **HOW TO APPLY Apply**
- directly through LinkedIn or send your CV to info@emerpro.net with the subject line "Senior Service Technician."
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