Senior Program Associate

Senior Program Associate Position

About BOLT

The Role

Key Responsibilities

• Lead long-term projects and single-day events independently with minimal supervision
• Serve on major client accounts, coordinating all aspects of delivery
• Craft program solutions and make operational decisions within project scope
• Develop budgets and strategic planning recommendations for management approval
• Set up working schedules and manage timelines directly with clients at the initial stages of the project(s) and is constantly updated to meet client requirements
• Direct supervision of Progr
• am
• Associates, providing daily guidance and training
• Quality control oversight of all Program Associate deliverables before client submission
• Conduct client meetings both independently and alongside Program Manager as needed
• Proactively identify upselling and expansion opportunities within existing accounts
• Ensure client satisfaction through exceptional service delivery and relationship management
• Oversee end-to-end program delivery including logistics, coordination, and follow-up
• Balance strategic thinking with hands-on administrative execution
• Identify and implement process improvements based on operational insights

Who You Are

• 3-5 years of relevant experience in program management, client services, or startup ecosystem roles (accelerators, VB, incubators)
• Experience managing multiple concurrent projects and tight deadlines
• Strong delegation and workflow management skills
• Advanced skills in project management platforms: Airtable, Asana, Zoom, ClickUp, Google Suite, Microsoft Office, Slack, Canva
• Fluent in English and Arabic (written and spoken) - Arabic is mandatory
• Excellent written and verbal communication skills
• Strong presentation and workshop facilitation abilities
• Deep understanding of startup ecosystem, entrepreneurship journey, and innovation programs
• Familiarity with accelerator/incubator models and event management
• Knowledge of MENA region business culture and startup landscape
• Understanding of program design principles and delivery methodologies
• Self-motivated and highly organized with exceptional time management skills
• Comfortable making decisions and taking ownership of both personal
• and team outcomes
• Strategice thinker who can execute detailed administrative tasks while building systems

Role Expectations

• Independent project delivery on time, within budget, with high client satisfaction
• Team development outcomes - progression and performance of direct reports
• Quality control effectiveness - accuracy and improvement in team deliverables