Senior Product Manager – E-commerce Fulfillment & Logistics

Overview

About the Role

Key Responsibilities

• Lead business analysis efforts across the **end-to-end e-commerce lifecycle** (checkout → order management → fulfillment → last mile delivery)
• Translate complex operational processes into **structured system workflows and scalable product requirements**
• Own and document **business requirements, user stories, and functional specifications**
• Analyze and optimize **fulfillment operations, warehouse processes, and delivery performance**
• Collaborate with cross-functional teams (Product, Engineering, Operations, CX) to deliver high-impact solutions
• Identify bottlenecks across the order lifecycle and define **data-driven improvements**
• Support the design and enhancement of systems such as:

• Warehouse Management Systems (WMS)

• Delivery & last-mile platforms
• Ensure alignment between business needs and technical implementation
• Track KPIs related to **SLA, delivery success, cancellations, fulfillment efficiency, and customer experience**

Required Experience

• 5+ years of experience in **Business Analysis, Product Management, or Product Operations**
• Strong experience within:
• **E-commerce / Marketplace / Grocery platforms**
• **Logistics / Supply Chain / Fulfillment / Last-mile delivery**
• Hands-on experience working on:
• Order lifecycle systems
• Fulfillment operations
• Delivery or logistics platforms
• Experience with **Agile methodologies** (Scrum, backlog management, sprint planning)
• Ability to convert business problems into **end-to-end system solutions**
• Strong stakeholder management and cross-functional collaboration skills
• Fluent in English (Arabic is a plus)

Preferred Background

• Noon / Jumia

• Instashop

What We’re Looking For

• Strong **system thinker** (not just reporting or analytics)
• Deep understanding of **fulfillment and operational workflows**
• Experience building or working closely with **OMS / WMS / logistics systems**
• Ability to work in **fast-paced, high-growth environments**
• Someone who can bridge the gap between **business, operations, and technology**
• Pay: AED16,000.00 - AED18,000.00 per month

Application Question(s)

• Walk us through your experience with the end-to-end order lifecycle (from checkout to fulfillment to delivery)