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Senior Product Manager – Customer Data Platform (Adobe Experience Platform)

American Express
Phoenix, USA
Full-time
Manager · 5+ years experience
Hybrid
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Required
  • Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
  • 5+ years of Product Management experience delivering enterprise digital products or platforms.
  • Experience with Customer Data Platforms (CDPs), Marketing Technology (MarTech), Digital Marketing, or Customer Engagement platforms.
  • Proven experience defining product strategy, roadmaps, and managing product backlogs.
  • Strong understanding of Agile product management practices.
  • Experience working closely with Engineering, Data, UX, and Business stakeholders.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, presentation, and stakeholder management skills.
  • Demonstrated ability to influence cross-functional teams without direct authority.
  • Preferred
  • Experience with Adobe Experience Platform (AEP), Adobe Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, or related Adobe Experience Cloud products.
  • Experience with customer identity, audience segmentation, targeting, personalization, or customer profile capabilities.
  • Familiarity with customer data governance, privacy regulations, and consent management.
  • Experience working with cloud-based data platforms and modern data architectures.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

  • Define and execute the product vision, strategy, and roadmap for assigned Adobe CDP capabilities.
  • Drive product development across Adobe CDP capabilities, including customer profile, identity, audience management, targeting, activation, and marketing data products.
  • Partner with data engineering teams to define customer data requirements, data quality expectations, and governance standards.
  • Ensure products support scalable, reusable, and compliant customer data capabilities.
  • Translate business strategy and customer needs into prioritized product roadmaps and investment plans.
  • Partner with business stakeholders to identify opportunities that improve customer engagement, personalization, and marketing effectiveness.
  • Continuously evaluate market trends and Adobe platform capabilities to evolve the product roadmap.
  • Develop and prioritize product backlogs aligned to business outcomes and customer value.
  • Collaborate with Engineering, Architecture, UX, and Delivery teams to ensure successful implementation of product capabilities.
  • Serve as the primary product partner across Marketing, Technology, Analytics, Privacy, Operations, and Architecture teams.
  • Build alignment across stakeholders while balancing business priorities, technical constraints, and delivery timelines.
  • Define and monitor product KPIs, adoption metrics, operational health, and business outcomes.
  • Champion continuous improvement across product processes and customer experiences.
  • Ensure products comply with enterprise governance, privacy, and data management standards.

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