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Associate-Digital Product Operations

American Express
Gurugram, IND
Full-time
Mid · 3–4 years experience
Hybrid
Discovered Today
Communication

Full Job Posting

Qualifications

  • 3-4 years of experience in Product Management and/or Product Development
  • Experience with Servicing or Digital Experiences a plus
  • Agile SAFe experience (preferred not mandatory)
  • Highly motivated and passionate for creating best-in-class products and customer experiences
  • A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
  • Experience delivering new experiences and business metrics with a customer-first mindset
  • Experience working with Engineering and process teams to evaluate and create clarity in asks
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
  • Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration

Responsibilities

  • Manage the Lean Portfolio management model to meet the enterprise Business agility
  • Partner with stakeholders to understand the prioritization
  • Maintain Product roadmap/backlog for the business unit
  • Appropriately identify and raise risks, challenges, opportunities to advance the team
  • Enable cross-functional collaboration with relevant teams within the product scope
  • Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

Preferred Qualifications

  • Experience with Servicing or Digital Experiences a plus
  • Agile SAFe experience (preferred not mandatory)

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