Senior Platform Software Engineer I

Design, build, and operate Redis/Valkey, Memcached, Elasticsearch and Observability systems on Kubernetes with a focus on reliability, performance and cost efficiency at scale

Write the software that manages these systems: Kubernetes operators, automation, CLIs, and self-serve tooling that replace manual operations

Own and evolve Braze's observability platform, including metrics collection, long-term storage, alerting, and dashboards, so teams can detect and diagnose issues early

Lead capacity planning, upgrades, and migrations for large, stateful systems with minimal customer impact

Partner with engineering teams across Braze to improve how they use these systems, from data modeling and access patterns to query performance and monitoring

Investigate complex production issues across the stack and turn what you learn into durable fixes and better tooling

Contribute to the team's on-call rotation and help improve runbooks and write tooling that would help incident response

Document your designs and decisions clearly for a global team

5+ years of experience in software engineering, platform engineering, or SRE, with a strong record of writing production code (not only operating systems)

Hands-on experience running stateful, distributed systems in production at scale

Strong working knowledge of Kubernetes and infrastructure-as-code (Terraform, Pulumi) and comfort building on top of them

Proficiency in at least one general-purpose language such as Go, Python, or Ruby. We care more about design judgment than language choice

A systems mindset: you think about interfaces, failure modes, and edge cases, and you debug methodically when things break

A strong problem-solving mindset and a track record of working with other teams to untangle complex engineering problems

Clear written and verbal communication, and comfort collaborating across time zones

A bias toward fixing what's broken instead of working around it

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.

To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at [email protected] .

Please contact us at [email protected] with any questions. To find out more about our hiring process, check out this page .

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at [email protected] promptly after applying. Summaries of the most recent bias audit results for such tools are available here .

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.