Senior Pharmacy Training Officer
Key Skills for This Role
Full Job Posting
Technical and operational training
- Conduct induction on SOPs, product knowledge, dispensing guidelines, and daily operational tasks.
- Update staff on UAE health authority regulations, controlled medicine handling and tracking, and compliance.
- Train staff in inventory control, expiry management, stock rotation, and retail product challenges.
- Coach pharmacists on UAE insurance portals, billing, claim rejection reduction, and cash versus insurance prescriptions.
Customer and behavioral coaching
- Train pharmacists in culturally aware communication tailored to Emirati patients and families.
- Provide protocols for complex complaints, long waiting times, and billing disputes.
- Mentor pharmacists in clear customer counseling and teach customer satisfaction skills and ethical OTC and supplement cross-selling.
- Conduct individual coaching and mock scenarios to assess performance and identify development areas.
Training program design
- Design interactive modules, digital learning materials, and practical assessments for retail pharmacists.
- Develop individual programs autonomously and collaborate with Zonal Managers and internal stakeholders to align targets with company goals.
Required profile
- Bachelor’s degree or higher in Pharmacy or Pharmacology.
- At least 5–8 years of retail pharmacist experience within the UAE.
- Familiarity with UAE regulatory frameworks, including MOHAP, DHA, or DoH.
- Fluent written and spoken English; Arabic proficiency is highly advantageous.
- Experience setting up and leading a UAE pharmacy training program; the posting also specifies two years of such experience.
- Current MOHAP, DHA, or DoH licence required.
- Thorough, up-to-date knowledge of UAE retail pharmacy insurance processes and regulatory compliance.
- Ability to work autonomously and collaboratively.
Pay
- Pay is AED 5,000–8,000 per month.
Workplace
- Work location is in person.
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