Senior Performance Analyst

Role overview

Key responsibilities

• Lead KPI and success-measure development across one or more One Login products.
• Improve data quality and ensure effective performance measurement.
• Analyse multiple data sources to generate actionable insights for product and service decisions.
• Work with multidisciplinary teams to identify measures, develop hypotheses, and evaluate change impact.
• Influence evidence-based decision making, prioritisation, and roadmap development.
• Lead analysis and data storytelling for stakeholders, including senior leaders.
• Develop analytical capability through line management, coaching, mentoring, and good-practice sharing.

Person specification

• Strong experience developing performance frameworks, KPIs, and success measures for digital products or services.
• Experience working with large and complex datasets using SQL, BigQuery, Google Analytics, or similar technologies.
• Experience ensuring robust data collection and measurement with technical teams.
• Experience formulating questions, developing hypotheses, interpreting and validating data, and combining evidence.
• Experience communicating complex analytical findings as clear recommendations to senior and non-specialist audiences.
• Strong stakeholder management across multidisciplinary product, delivery, design, and technology teams.
• Experience leading, coaching, or developing performance analysts.

Digital and data capabilities

• The role covers analysis and insight, communicating analysis and insight, performance measurement, and data quality assurance.
• The role also requires technical understanding, product life-cycle analysis, user-centred analysis, and working within constraints.

Working pattern

• The department operates a discretionary hybrid policy combining work from the workplace and home in the UK.
• The current expectation is office or non-home attendance for 40% to 60% of the accounting period.
• Full home working is not normally offered, although occasional home working is available.

Security requirement

• The role requires SC clearance and successful candidates must meet the applicable security requirements.
• The posting states that successful candidates must undergo a basic or equivalent criminal record check.

Benefits

• Benefits include a Civil Service Pension, annual leave, flexible working options, career development, wellbeing support, learning days, and other Civil Service schemes.