Senior Performance Analyst

Role overview

Responsibilities

• Lead development and implementation of KPIs and success measures across One Login products, ensuring effective measurement and high-quality performance data.
• Analyse data from multiple sources to inform product development, service improvement, and strategic decisions.
• Work with multidisciplinary teams to identify what to measure, develop hypotheses, and evaluate product and service changes.
• Influence evidence-based decision-making, prioritisation, and roadmap development.
• Lead analysis and data storytelling, communicating findings and recommendations to stakeholders, including senior leaders.
• Develop performance analysis capability through line management, coaching, mentoring, and sharing good practice.

Person specification

• Strong experience developing performance frameworks, KPIs, and success measures and using data to evaluate and improve digital products, services, or user outcomes.
• Experience working with large, complex datasets using SQL, BigQuery, Google Analytics, or similar tools, and collaborating with technical teams on robust data collection and measurement.
• Experience formulating questions and hypotheses, interpreting and validating data, and combining evidence from multiple sources to inform decisions.
• Experience translating complex analysis into clear recommendations for audiences of varying analytical expertise, including senior leaders.
• Strong stakeholder management and experience working across multidisciplinary teams, including product, delivery, user-centred design, and technology colleagues.
• Experience leading, coaching, or developing performance analysts and promoting analytical best practice.

Workplace and schedule

• The role offers flexible working, including full-time, job-share, part-time, or compressed hours.
• Hybrid working combines the workplace and home in the UK; the current expectation is office or non-home attendance 40–60% of the time.
• The department does not normally offer full home working.

Salary and contract

• The role is permanent. The advertised salary range is £56,850–£68,570; London offers are stated as £61,620 and national offers as £56,850.
• The posting lists a base salary of £61,620 for London and £56,850 for other locations.

Benefits

• Benefits include a Civil Service Pension, annual leave, flexible working, learning and development, wellbeing support, and an in-year bonus scheme.
• Other benefits include cycle-to-work facilities, employee discounts, volunteering leave, and travel season-ticket advances.

Security and recruitment

• The role requires SC clearance and a basic or equivalent criminal record check; UK residency history may affect the time needed for checks.
• The department cannot offer visa sponsorship through this campaign.
• Selection includes application screening and a video interview with a presentation; an additional stage may be used if application volumes are high.
• Assessment covers leadership, communicating and influencing, working together, delivering at pace, and specialist performance analysis capabilities.