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Senior Operations Manager, Retail & Wholesale

Immortals
Remote, USA
Full-time
Senior · 4–7 years experience
Remote
USD 125000-175000 yearly / year
Discovered 2 weeks ago
EDIPIMERP

Full Job Posting

Position Responsibilities

  • Own day-to-day operational execution across Blueprint’s retail and wholesale/distributor accounts - the systems, data, and processes that keep each relationship running cleanly
  • Drive sell-through and shelf placement performance by account, tracking velocity, flagging risk early, and recommending action
  • Serve as the internal quarterback across Inventory, Logistics, and Systems for retail and wholesale requirements: EDI, PIM/vendor data, case pack compliance, and purchase order execution
  • Own EDI health for every retail and wholesale account, including testing, exception handling, and ongoing accuracy, partnering with Systems on the platforms involved
  • Maintain retailer PIM and vendor-portal data - SKU dimensions, weights, images, copy - keeping it current as new SKUs and packaging come online
  • Track fill rate, on-time shipment, and chargeback exposure, partnering with Compliance and Quality to resolve issues before they hit an account
  • Oversee warehouse execution for retail and wholesale orders - pick, pack, and label accuracy per account-specific requirements - coordinating with the DC/3PL team to catch errors before they become fill rate or chargeback issues.

Basic Qualifications

  • 4–7 years in retail/wholesale operations, customer supply chain, or channel operations at a CPG or D2C brand
  • Direct experience with EDI, retailer PIM/vendor portals, and ERP systems
  • A track record owning a retail account’s operational relationship - fill rate, chargebacks, sell-through - not just executing tickets
  • Strong cross-functional collaborator, comfortable working across Inventory, Logistics, Systems, Compliance, Purchasing, and Sales on a weekly basis

Preferred Skills

  • Experience building and refining operational processes in a fast-scaling environment
  • Spreadsheet/analytics fluency for sell-through and shelf-performance tracking
  • Experience supporting a brand’s expansion into new retail or wholesale accounts
  • Familiarity with case pack and compliance requirements for national retail accounts

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