Senior Operational Risk Manager

Set the risk and control assessment standard. Review and challenge first-line RCMs; independently test design and operating effectiveness on critical processes and issue findings.

Oversee the operational event program: challenge first-line root cause, ratings and fixes; trend events across the enterprise.

Own the centralized issues management program across operational events, incidents, testing and regulatory findings, from intake and triage through remediation tracking, validation, and closure

Define enterprise KRIs and thresholds for each L2, tied to risk appetite, and aggregate first-line metrics into Board reporting.

Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect inputs, challenge assessments and make sure risks are raised early.

Provide second-line review and concurrence on high-risk new activities.

Write and maintain the ORM standards, procedures and templates that first-line teams execute against.

Support regulatory examinations, audits, and charter readiness reviews

8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank

Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation

Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting

Strong data skills: you turn raw issue and event data into trends leadership can act on

Familiarity with interagency and OCC expectations for operational risk management

You challenge constructively, with evidence, and keep strong relationships with the teams you oversee

You find, prioritize, and execute key projects independently, balancing program build with daily operations

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:$199,900—$249,900 USDUS employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900—$224,900 USDCanadian employees (any location):$189,000—$236,200 CAD