Senior Non-Motor Claims Manager

Overview

Senior Non-Motor Claims Manager

Key Responsibilities

• Lead and manage the Non-Motor Claims team, driving performance, technical capability, and governance standards
• Oversee end-to-end claims management across multiple lines including Property, Engineering, Marine, and Liability
• Exercise final decision-making authority on complex and high-value claims, ensuring sound judgment and compliance
• Provide technical oversight and guidance to regional teams to ensure consistency and quality
• Build and maintain strong relationships with brokers, legal firms, loss adjusters, and external providers
• Collaborate with underwriting, finance, legal, and reinsurance teams to improve portfolio performance
• Drive recovery strategies including subrogation and salvage to optimize claims cost management
• Ensure compliance with regulatory frameworks, audit requirements, and internal governance policies
• Oversee reserving practices, ensuring accuracy and alignment with actuarial standards
• Monitor claims processes, identify gaps, and implement continuous improvements
• Support the team in handling complex claims through technical guidance and escalation management
• Drive service excellence through effective communication with clients and stakeholders

Requirements

• Bachelor’s degree in Law, Insurance, or a related field
• Minimum 15 years of experience in non-motor claims across Property, Casualty, Engineering, Marine, and Liability lines
• Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes
• Proven ability to manage complex and high-value claims with strong technical judgment
• Strong negotiation skills, particularly in settlements involving legal stakeholders
• Excellent leadership and team management capabilities
• Strong stakeholder management and cross-functional collaboration skills
• Excellent communication skills, both written and verbal
• Professional certifications such as ACII are advantageous
• Proficiency in MS Office tools, including Excel and Power BI, is preferred
• ***Due to the high volume of applications, please note that only shortlisted candidates will be contacted.
• If you do not hear from us within two weeks, kindly consider your application unsuccessful at this time.
• Thank you for your understanding.***