Senior Manager, Special Loans

Role overview

What you will do

• Manage complex and higher-risk accounts through relationship and risk management.
• Create and retain viable businesses, maximize revenue, minimize costs, and provide solutions and advice aligned with bank risk requirements.
• Build relationships with service partners, group partners, and professional groups to improve resolution success and develop opportunities and referrals.
• Apply continuous improvement to client experience; take ownership of client problems at first contact and document initial strategies within 45 days of receiving files.
• Treat clients respectfully and empathetically and maintain productive working relationships.
• Manage priorities so expired credits and expired newtons remain below 10%.
• Refer clients to RBC services and expertise, identify opportunities, and support retention of long-term relationships.
• Work with district, field, and risk officers to identify issues early and maximize retention opportunities.
• Participate in bank and industry events.

Must-have qualifications

• Creative problem-solving skills and ability to work effectively under pressure.
• Effective written and oral communication, including listening, understanding, responding, information seeking, and consulting skills.
• Ability to influence others and use internal networks to resolve problems.
• Ability to work with different individuals and levels, including senior management and executives.
• Teamwork, partnership building, adaptability, knowledge transfer, and relationship-building skills.
• Strong analytical and risk-assessment skills, conceptual and strategic thinking, and business sense.
• Experience dealing with clients in an interactive, face-to-face manner.

Preferred qualifications

• Five or more years as a Commercial Account Manager is preferred.
• Risk management knowledge and commercial product knowledge are nice to have.
• Basic knowledge of Microsoft Word, Excel, and PowerPoint is nice to have.
• CA, CGA, or MBA is a benefit; financial analysis is required for the work.

Benefits

• The posting describes a total rewards program, bonuses, flexible benefits, competitive compensation, coaching and development, flexible work-life options, and challenging collaborative work.

Hours

• The stated work week is 37.5 hours.

Work location

• The listed address is 20 King Street West, Toronto, Ontario.