Operations Analyst, Production Support

Role overview

Responsibilities

• Monitor production batch job flows across z/OS, VSE, HP, UNIX, Windows, and iSeries using ZEKE and MVS/ISPF.
• Identify problems through monitoring, calls, emails, and tickets; provide production support and engage support personnel to resolve issues.
• Review errors, recommend permanent solutions, and identify potential impacts to the bank.
• Implement application changes and verify results; maintain the JIRA shift report, other online documents, and assigned projects.
• Ensure services meet client expectations and Service Level Agreements.
• Use ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, ServiceNow, and Connect:Direct daily.

Required qualifications and availability

• An undergraduate degree with an IT background; change management experience in complex, high-request programs is ideal.
• Strong written, oral, and presentation skills, including assessing stakeholder and project communication needs.
• Strong organizational and time-management capabilities; able to meet high-quality standards across multiple deadlines.
• Able to work in a 7x24x365 environment, on site, rotating 8-hour or 12-hour shifts, rotating on-call schedules, weekends, and holidays.

Nice to have

• Experience with JCL environments and mainframe computing.
• Programming or coding experience with technologies such as COBOL, REXX, Angular, React/Vue.js, VBA, C#, C++, Node.js, Active Directory, Elastic Search, or Windows Servers.
• A postsecondary degree majoring in Computer Science, Engineering, or Technology.
• Experience working rotating shifts.

Benefits and work environment

• The posting describes a total rewards program with bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• The employer notes coaching and development opportunities, challenging work, and opportunities for broader responsibilities and roles across the business.