Senior Manager, Programs - Global Expansion and New Initiatives
Role Overview
Lead the evolution of the global servicing operating model as the business expands into products, partners, geographies, and channels.
Own customer operations strategy for complex expansion programs, lead program and process managers, and represent Operations across international business teams.
The role requires customer or merchant servicing expertise and a strong grounding in financial services.
Key Skills for This Role
Full Job Posting
About Affirm and Operations
Affirm offers customers a clear, predictable way to pay over time, without hidden fees or surprises.
The Operations team supports customer experience and new product capabilities through strategy, planning, execution, service, fraud operations, process design, quality, training, and program management.
Role overview
Lead the evolution of the global servicing operating model as the business expands into products, partners, geographies, and channels.
Own customer operations strategy for complex expansion programs, lead program and process managers, and represent Operations across international business teams.
The role requires customer or merchant servicing expertise and a strong grounding in financial services.
Responsibilities
- Own the roadmap for global Customer Operations expansion across products, merchants, partners, geographies, and channels.
- Set operational objectives, policies, procedures, work plans, program methods, and success criteria.
- Lead and develop a multidisciplinary team; manage large cross-area programs, including scope, schedule, budget, dependencies, and risk.
- Coordinate discovery, scoping, and program execution with Product, Engineering, Analytics, Risk, Training, Knowledge, and Service Delivery.
- Own portfolio governance, post-launch performance, and improvement plans; represent Operations in broader initiatives.
- Build global playbooks and operating standards; champion data-driven work and manage communications, change, risks, issues, and dependencies.
Requirements
- 12+ years of relevant experience, including 5+ years leading teams and/or managing other managers.
- Deep expertise in customer or merchant servicing and a strong grounding in financial services.
- Business acumen and judgment; ability to lead teams, structure ambiguous problems into operating plans, and influence senior partners.
- Passion for international business growth and understanding customer-experience localization needs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Affirm
Group Product Management Manager
, CAN
Affirm is seeking a Group Product Manager to own a portfolio of zero-to-one product initiatives, working hands-on with the CEO and cross-functional teams to build and scale new products. Candidates should bring 8–10+ yea
Group Product Management Manager
, CAN
Affirm is seeking a Group Product Management Manager to own a portfolio of new product and platform initiatives, from discovery through launch and scaling. The role requires 8–10+ years of product management experience,
Group Product Management Manager
, CAN
Affirm is seeking a Group Product Manager to lead a portfolio of zero-to-one product initiatives, from discovery and prototyping through launch and growth. Candidates need 8–10+ years of product management experience, a
Software Engineer I (New Grad 2027) - Instruments team
, GBR
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is reinventing credit to make it m
Group Product Management Manager
, CAN
Group Product Management Manager
, CAN
Group Product Management Manager
, CAN
Senior Manager, Technical Recruiting
, GBR
Senior Manager, Technical Recruiting
, GBR
Software Engineer I (New Grad 2027) - Instruments team
, GBR
Group Product Management Manager
, USA
Group Product Management Manager
, CAN