Senior Manager Operations, Tax Operations
Role Overview
Leads and manages a department with time-sensitive, complex, or specialized processes to meet or exceed service, innovation, and professionalism standards.
Provides work direction to managers and experienced individual contributors and improves customer service, processes, and complex problem-solving.
Understands operational and regulatory risks, end-to-end workflows, and dependencies across departments.
Independently resolves escalated issues with minimal supervision; operational risk is managed through reviews and system checks.
Key Skills for This Role
Full Job Posting
Position purpose
Leads and manages a department with time-sensitive, complex, or specialized processes to meet or exceed service, innovation, and professionalism standards.
Provides work direction to managers and experienced individual contributors and improves customer service, processes, and complex problem-solving.
Understands operational and regulatory risks, end-to-end workflows, and dependencies across departments.
Independently resolves escalated issues with minimal supervision; operational risk is managed through reviews and system checks.
Leadership and operations
- Lead department performance and decision-making, aligning work with standards and company values.
- Monitor regulations and industry trends, oversee controls, improve processes, and manage budgets and metrics.
- Build relationships with clients, internal partners, and vendors; solicit feedback and gain support.
- Train, coach, and manage performance; foster teamwork and succession planning.
- Set goals, manage compensation, reinforce company behaviors, and support career development.
- Lead organizational and cross-functional initiatives and support employees through transitions.
- Contribute process design, product knowledge, technical expertise, and problem-solving to operations initiatives.
Required qualifications
- Four-year degree or equivalent, or high school diploma or equivalent plus at least five years of relevant industry experience.
- At least five years of relevant securities, banking, technology, or job-specific experience.
- At least five years of demonstrated team leadership and management experience.
Recommended and advantageous qualifications
- Canadian Securities license is recommended.
- Leadership, team development, business acumen, analytical and problem-solving ability, and change-management experience are advantageous.
- Securities or financial-services regulatory and audit experience, brokerage operations knowledge, and vendor-management experience are advantageous.
Position details
The posting lists full-time employment, salaried pay, 37.5 weekly hours, and an address at 180 Wellington Street West, Toronto.
No salary amount or compensation cadence is provided.
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