Senior Manager Operations, Tax Operations

Role overview

Responsibilities

• Lead department operations and make decisions to meet company and industry standards.
• Monitor regulations and trends, oversee controls, improve processes, and manage budgets and metrics.
• Engage clients, internal teams, and vendors; solicit feedback and build support.
• Train, coach, and manage performance; foster teamwork and succession planning.
• Set goals, manage compensation, reinforce company behaviors, and support career development.
• Champion organizational and cross-functional projects and help employees navigate change.
• Resolve escalated issues and contribute process-design and specialist expertise to initiatives.
• Understand process dependencies and risks, with operational reviews and system checks.

Requirements

• A four-year university degree or equivalent, or a high school diploma or equivalent plus at least five years of relevant industry experience.
• At least five years of prior securities, banking, technology, or job-specific experience.
• At least five years of demonstrated team leadership and management experience.
• A Canadian Securities license is recommended, not required.
• Leadership, business acumen, analytical and problem-solving skills, and change-management experience are desirable.
• Regulatory or audit experience in securities or financial services, brokerage operations knowledge, and vendor-management knowledge are nice to have.

Schedule and employment

• The posting lists 37.5 work hours per week.
• Employment is full time and regular.

Rewards and work environment

• The posting describes a total rewards program with bonuses and flexible benefits, with commissions and stock where applicable.
• Development opportunities, challenging work, flexible work-life balance options, and opportunities for increased accountability are described.