Senior Manager Operations, Tax Operations

Role overview

Responsibilities

• Lead department performance and make decisions while aligning operations with company values; this accounts for 70% of the role.
• Monitor regulations and industry trends, oversee controls, improve processes, and manage budgets and metrics.
• Build relationships with clients, internal teams, and vendors; solicit feedback and gain support.
• Train, coach, and manage performance, foster teamwork and succession planning, set goals, manage compensation, and support career development; team development accounts for 25% of the role.
• Lead organizational and cross-functional initiatives and support employees through transitions; this accounts for 5% of the role.
• Provide enhanced customer service and resolve complex or escalated issues with minimal supervision, involving a Director as appropriate.

Required qualifications

• Four-year degree from an accredited university or equivalent, OR high school diploma or equivalent and at least five years of securities, banking, technology, or job-specific industry experience.
• At least five years of prior securities, banking, technology, or job-specific related experience.
• At least five years of demonstrated experience leading and managing a team.

Recommended and additional qualifications

• A Canadian Securities license is recommended.
• Preferred strengths include team leadership, business acumen, analytical and problem-solving skills, and ability to manage change and shifting priorities.
• Securities or financial-services regulatory and audit experience, brokerage operations knowledge, and vendor management knowledge are nice to have.

Benefits and work environment

• The employer describes a total rewards program with bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• The posting mentions coaching and development, collaborative work, flexible work-life balance options, and opportunities for challenging work and greater accountability.

Schedule

• The listed work week is 37.5 hours.

Work location

• The posting lists an address at 180 Wellington Street West, Toronto, Canada.