Senior Manager – Operational Risk

Role overview

Operational risk management

• Identify, assess, monitor, and report operational risks across business, operational, digital, and technology functions.
• Develop risk governance standards, methodologies, policies, and procedures; oversee business-unit assessments and monitor risk events, losses, near misses, and control failures.
• Review processes, products, operating models, outsourcing, and third parties; identify exposures and track remediation actions from audits, regulatory reviews, and control reviews.

Digital operational risk

• Establish oversight for digital banking platforms, customer onboarding, payments, lending, and digital customer journeys.
• Review technology-enabled processes and automation; support governance of AI-enabled and data-driven processes.
• Assess transformation initiatives, fintech partnerships, cloud environments, and emerging technologies; develop digital risk indicators and monitoring.

Fraud risk management

• Maintain the Fraud Risk Management Framework and lead assessments across onboarding, digital channels, payments, lending, cards, transaction banking, and internal fraud.
• Develop fraud risk appetite metrics, policies, standards, and reporting; identify emerging threats, typologies, and vulnerabilities.
• Improve fraud monitoring, detection, and prevention; review controls, analyze incidents and losses, and work with business, compliance, and technology teams.

Analytics, resilience, and governance

• Develop dashboards, KRIs, loss metrics, fraud trends, and early-warning indicators; use analytics to identify patterns and prepare reports for senior management and board committees.
• Support operational resilience, assess dependencies and third-party, technology, and process risks, and strengthen control effectiveness and risk culture.
• Monitor regulatory developments, ensure compliance with applicable Central Bank and regulatory requirements, advise stakeholders, support reviews and inspections, and deliver risk-awareness training.

Qualifications and experience

• Bachelor’s degree in Finance, Business Administration, Risk Management, Accounting, Economics, Technology, or a related discipline; a master’s degree is preferred.
• At least 10 years of Operational Risk, Fraud Risk, Enterprise Risk, or related experience in banking, financial services, fintech, or digital banking.
• At least five years in a managerial or leadership position.
• Proven experience developing and implementing operational risk and fraud risk frameworks; experience with digital banking operations, payments, onboarding, and technology-enabled business models.
• Strong understanding of risk governance, fraud prevention, analytics, and regulatory expectations; experience engaging senior management, regulators, auditors, and stakeholders.