Senior Manager - Logistics Systems

Company context

Role purpose

Strategy and platform architecture

• Own marketplace strategy, product roadmap, prioritized backlog, phased releases, business cases, delivery plans, resources, dependencies, and outcomes.
• Lead discovery, process mapping, platform evaluation, RFP inputs, and build-versus-buy recommendations.
• Establish architecture for storefronts, mobile apps, seller services, order management, data, APIs, security, scalability, and total cost of ownership.

Marketplace capabilities and fulfillment

• Deliver B2B account structures, user roles, purchasing approvals, customer catalogs and pricing, quotations, bulk ordering, credit controls, invoice visibility, and returns.
• Deliver B2C web and mobile capabilities for registration, search, checkout, promotions, payments, delivery, tracking, cancellations, refunds, and support.
• Enable consistent Arabic and English experiences, accessibility, and effective mobile performance.
• Enable supplier onboarding, verification, portals, product and stock updates, order acceptance, fulfillment collaboration, and performance visibility.
• Support seller commission rules, settlement reporting, reconciliation, and dispute workflows where applicable.
• Design fulfillment workflows for warehouse stock, supplier-fulfilled, flow-through, inventory reservations, order allocation, partial deliveries, returns, and proof of delivery.

Integration, delivery, and operations

• Establish interface contracts, data ownership, monitoring, alerts, exception queues, retries, reconciliation, duplicate prevention, and recovery controls.
• Own delivery from discovery and design through configuration, development, migration, testing, cutover, launch, and stabilization.
• Oversee functional, integration, regression, security, performance, and user acceptance testing; agree sign-off, rollback, and readiness.
• Embed access controls, audit trails, data protection, payment security, fraud controls, customer consent, retention, and applicable regulatory requirements.
• Own service models, vendor service levels, monitoring, capacity, incident escalation, root-cause improvements, backup, disaster recovery, and continuity.

Analytics, readiness, and governance

• Define dashboards for service, orders, payments, integrations, data accuracy, seller activation, and customer adoption; guide Power BI and Data Lake requirements.
• Lead business readiness, customer and supplier onboarding, training, communications, user guides, service handover, and documentation.
• Manage implementation and operating budgets, forecasts, licenses, contracts, vendor performance, change requests, and delivery reporting.

Qualifications and experience

• Bachelor’s degree in Computer Science, IT, Information Systems, Software Engineering, or a related discipline.
• At least 10 years of relevant experience, including at least five years leading teams, programs, or platform delivery.
• Demonstrated personal accountability for designing or implementing, launching, and scaling an e-commerce marketplace.
• Experience across B2B and B2C commerce, marketplace workflows, commerce-to-ERP integration, order-to-cash, and financial reconciliation.
• Experience leading teams, stakeholders, vendors, platform launch, live operations, incident management, contracts, and budgets.
• Direct SAP S/4HANA integration delivery involving SD, MM, FI/CO, and API or middleware capabilities is strongly preferred.
• Experience building marketplace capabilities at Amazon, noon, or another established marketplace is requested.