Senior Manager - Ecommerce
Role Overview
Own the ecommerce platforms with full accountability for P&L, strategy, and operational performance.
Integrate buying, performance marketing, operations, and customer experience to grow revenue and sustainable profitability.
Key Skills for This Role
Full Job Posting
Role Summary
Own the ecommerce platforms with full accountability for P&L, strategy, and operational performance.
Integrate buying, performance marketing, operations, and customer experience to grow revenue and sustainable profitability.
Role Responsibilities
- Own revenue and EBIT for assigned platforms.
- Plan budgets and monthly rolling forecasts for marketing spend, operational costs, and inventory investments.
- Partner with Buying and Merchandising on seasonal range selection and open-to-buy plans.
- Lead the digital and commercial calendar, promotional events, and digital brand activity.
- Direct growth efforts to meet return on ad spend, conversion rate, and sessions targets.
- Connect marketing traffic with commercial conversion.
- Optimize fulfilment with logistics and warehouse teams to shorten delivery times and reduce returns.
- Drive the technology roadmap and a frictionless, mobile-first journey to maximize units per transaction and average order value.
- Own customer retention and loyalty, strengthen post-purchase experience, and drive repeat purchases.
- Integrate digital and physical retail into a seamless customer experience.
Role Requirements
- Bachelor's degree in Business, Marketing, or a related field; a master's degree is preferred.
- 10 years or more of experience plus 5 years of related experience in a similar role, as stated in the source.
- Experience managing a team.
- Analytical, commercial, and financial capability.
- Marketing and digital marketing knowledge.
- Ecommerce system architecture knowledge.
- Supply chain and operations knowledge.
- Stakeholder management capability.
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