Senior Manager Digital Products

Job Purpose

Responsibilities

• Lead the strategy, development, and execution of digital products, including web platforms, mobile apps, and other real estate technology solutions.
• Oversee the product lifecycle from ideation through launch, ensuring products meet the needs of internal stakeholders and customers while supporting business goals.
• Align product strategies with business priorities and ensure consistency in user experience across platforms (web and mobile).
• Drive the adoption and integration of cloud technologies (AWS, Azure, Google Cloud) to enhance product scalability, security, and performance.
• Collaborate with technical teams to design and implement microservices architectures for flexibility and scalability of the digital product ecosystem.
• Ensure digital products are optimized for the cloud environment and fully utilize cloud capabilities like elasticity, redundancy, and cost efficiency.
• Implement and manage continuous monitoring of platform performance and mobile app usability to ensure seamless functionality.
• Collaborate with DevOps teams to set up automated monitoring tools, real-time analytics, and dashboards to proactively identify and resolve potential performance issues.
• Reduce customer-facing technical issues by identifying common patterns and applying preventive measures in product design and infrastructure.
• Establish and maintain high performance and uptime standards for all digital products.
• Lead the integration of digital products with internal systems (ERP, CRM, asset management tools) and third-party platforms to provide a seamless experience across the ecosystem.
• Work closely with IT and development teams to ensure data flow and system interoperability across various platforms used in the real estate industry.
• Ensure APIs, third-party services, and integrations are designed to be secure, reliable, and scalable.
• Focus on improving the user experience (UX) for both internal stakeholders and end customers by gathering feedback, analyzing data, and iterating on product features.
• Collaborate with customer support teams to reduce customer tickets related to product issues by driving improvements in product quality, usability, and reliability.
• Leverage analytics and customer insights to make data-driven decisions about product enhancements and features.
• Work cross-functionally with business leaders, developers, and designers to define product requirements, user stories, and features.
• Engage with external vendors and partners to ensure alignment with product strategy and successful product deliveries.

Education & Experience Requirements

• Bachelor's or master's degree in computer science, Engineering, Information Technology, or related field.
• Minimum of 10-12 years of experience in product management, digital products, and platform development within the real estate or technology industry.
• At least 5 years of experience managing cloud-based products, microservices architectures, and system integrations.
• Strong knowledge of cloud services (AWS, Azure, Google Cloud) and cloud-native architectures.
• Expertise in microservices design and implementation for scalable, flexible product solutions.
• Proficiency in integrating various platforms (e.g., ERP, CRM, property management systems) and utilizing APIs, web services, and other integration technologies.
• Experience with mobile app development, monitoring, and optimization, including user experience tracking and performance analytics tools.