Senior Manager PMO

Overview

Senior Manager - PMO

ERP, CRM, Digital & Infra implementations

Responsibilities

• Lead the establishment, enhancement, and operation of the PMO function for technology transformation programs.
• Define and implement PMO frameworks, governance structures, delivery methodologies, templates, tools, and reporting standards.
• Oversee ERP, CRM, Digital & Infra transformation programs, ensuring alignment with business objectives, timelines, budgets, and quality expectations.
• Support program and project life cycle management from initiation, planning, execution, monitoring, closure, and benefits realization.
• Develop and maintain program dashboards, executive reports, RAID logs, dependency trackers, milestone plans, and governance packs.
• Facilitate steering committee meetings, program reviews, governance forums, and decision-making sessions.
• Monitor project performance, risks, issues, dependencies, scope changes, financials, and resource utilization.
• Ensure consistent application of project management best practices across programs and workstreams.
• Partner with business, technology, vendors, system integrators, and senior leadership to drive delivery transparency and accountability.
• Support change control, escalation management, and corrective action planning for at-risk initiatives.
• Drive continuous improvement of PMO processes, tools, and governance maturity.
• Mentor project managers, PMO analysts, and workstream leads on delivery standards and governance expectations.

Qualifications & Experience Requirements

• Bachelor’s degree in information technology, Computer Science, Business Administration, Engineering, or a related field is required.
• Master’s degree, MBA, or equivalent postgraduate qualification is preferred.
• Professional project management certification such as PMP is strongly preferred.
• Additional certifications such as PRINCE2, PgMP, Agile/Scrum, SAFe, ITIL, or relevant ERP/CRM certifications would be an advantage.
• Significant experience in PMO, program management, or project management roles, preferably within technology transformation environments.
• Strong experience with ERP and/or CRM transformation programs, such as implementation, migration, upgrade, integration, or business process transformation.
• Good understanding of technology program and project life cycles, including waterfall, agile, and hybrid delivery approaches.
• Experience in PMO setup, governance design, process definition, reporting, and delivery assurance.
• Strong knowledge of project planning, risk and issue management, dependency management, financial tracking, resource planning, and executive reporting.
• Experience working with senior stakeholders, business leaders, technology teams, vendors, and implementation partners.
• Prior experience in large, complex, cross-functional transformation programs is highly preferred