Senior Manager, Commercial Operations

Role purpose

Operating model and governance

• Lead annual and quarterly planning, leadership agendas, monthly commercial performance reviews, and cross-functional governance.
• Manage governance calendars, objectives, pre-reads, decision-ready materials, action logs, and follow-up.
• Maintain initiative scope, milestones, dependencies, resources, risks, issues, decisions, and accountable owners.
• Partner with leaders to prioritize trade-offs against LOC objectives, patient impact, business value, capacity, and compliance.

Accountability and performance

• Establish monthly scorecard reviews with Insights & Analytics, Marketing, Sales, and other stakeholders.
• Apply decision-making and RACI frameworks to clarify ownership and decision rights.
• Set clear commitments, owners, timelines, and escalation paths; challenge unsupported performance narratives.
• Track governance decisions and actions to closure and escalate barriers with options and recommendations.

Launch readiness and programmes

• Execute the enterprise Launch Excellence framework for Takeda Canada launches with the MCE Launch Excellence team and local Business Unit leaders.
• Integrate launch governance, workstreams, milestones, dependencies, escalation paths, and performance measures.
• Lead cross-functional launch teams, maintain accountability to roadmaps, and coordinate launch reviews.
• Transition launch leadership to Senior Marketing Engagement Leads at the agreed stage and maintain continuity of plans and decisions.
• Lead other high-impact, multi-workstream priorities and maintain delivery to plan.

Insights and operational excellence

• Partner with Insights & Analytics to evolve KPI scorecards, operational health measures, execution-to-plan indicators, and management reporting.
• Translate data, risks, and cross-functional input into concise recommendations and decision-ready narratives; underlying analytics remain with Insights & Analytics.
• Coordinate business cases and launch-review presentations, aligning recommendations, risks, assumptions, and decisions.
• Use AI and automation responsibly with human oversight and privacy and compliance safeguards.
• Apply root-cause analysis, improve processes and meeting effectiveness, coordinate compliance documentation and approvals, and monitor operational risks and mitigations.

Experience and qualifications

• Bachelor’s degree required; MBA, MSc, and/or relevant certification such as PMP preferred.
• 7–10+ years in commercial operations, business operations, commercial excellence, strategy execution, or an equivalent role in a matrixed, regulated industry.
• Pharmaceutical or biotechnology experience preferred; experience running operating cadences, governance, planning cycles, and cross-functional programmes required.
• Complex launch-readiness or milestone-driven programme experience with multiple functions and senior stakeholders strongly preferred.
• Strong influence, stakeholder management, facilitation, conflict resolution, judgment, and ability to navigate ambiguity and hold stakeholders accountable.
• Digital, analytics, and AI literacy; exceptional written and verbal communication and ability to present complex recommendations to senior leaders.
• English fluency required; French fluency is a strong asset.

Location and work arrangement

• The position is based at the Toronto, Ontario head office and has a hybrid arrangement requiring at least two days per week.
• Approximately 10% domestic and/or international travel.

Base salary

• Annual base salary range is CAD 149,000–198,000; final compensation may depend on qualifications, experience, skills, education, certifications, and work location.

Reporting and interfaces