Senior Manager, Claims

Role overview

Job responsibilities

• Lead claims managers and examiners; monitor team workload, effectiveness, and quality.
• Review and authorize coverage correspondence, large-loss reports, reserve requests, settlements beyond examiner authority, and internal claims communications.
• Guide examiners on high-exposure claims, coverage, reserves, and outside counsel or expert assignments.
• Recommend reserve changes and lead large-loss discussions with claims leadership, underwriters, actuaries, and other stakeholders.
• Ensure adherence to claims handling standards, protocols, and KPIs; audit files, follow up on findings, and improve handling processes.
• Direct new-loss assignments; evaluate performance, give feedback, and identify training needs.
• Collaborate with other Claims managers across the Bermuda and Europe Claims department and deliver timely, effective reports.
• Assist with budgets, expense reviews, and resource planning; build stakeholder, customer, and channel-partner relationships.
• Communicate claims, litigation, coverage, and loss-mitigation developments to underwriters and actuaries; lead Claims participation in renewal meetings as needed.
• Serve as a technical resource, participate in special projects, and travel to offices, mediations, trials, and conferences as required.

Technical skills, knowledge, and experience

• Bachelor's degree or equivalent education or work experience and at least seven years of industry experience.
• Market-leading specialist knowledge within the relevant product line.
• Ability to influence stakeholders, provide strategic claims direction, manage senior relationships, and lead teams of experienced managers or associates.
• Experience negotiating and participating in mediation or arbitration.
• At least two years leading, developing, or mentoring claims examiners, or managing relationships with counsel and TPAs.
• Strong interpersonal, organizational, time-management, customer-service, communication, analytical, and problem-solving skills.
• Strong PC proficiency, especially Microsoft Office applications and Copilot; baseline familiarity with and willingness to embrace AI and data analytics tools.
• Ability to thrive in high-volume, fast-paced, metric-based environments, work collaboratively, and remain productive with minimal supervision.
• Insurance industry designations are a plus but are not required.