Senior Manager - Access Network Operations

Role overview

Operational excellence

• Lead day-to-day global access network operations and maintain availability and service-level adherence.
• Direct critical incident triage, root cause analysis, escalation, and stakeholder communication.
• Oversee network changes, migrations, and technology refreshes while minimizing disruption.
• Conduct post-incident reviews, close resilience gaps, resolve chronic issues, and implement preventive measures.

Team leadership

• Lead and mentor an approximately 15-person technical operations team, including coaching, performance development, and succession planning.
• Build team capability and ensure staffing and skills align with infrastructure needs.
• Represent the team in cross-training, vendor calls, implementation planning, and strategic technology discussions.

Modernization and collaboration

• Champion SRE transformation, automation, observability, proactive detection and remediation, and AI-assisted operations.
• Prioritize automation across incident response, monitoring, alerting, and routine tasks.
• Partner with engineering and technology teams to evaluate and integrate AI agents, intelligent alerting, and predictive analytics.
• Maintain operational standards, runbooks, and documentation.
• Plan for network refreshes, SD-WAN expansion, and infrastructure upgrades; communicate metrics, risks, and transformation progress to leadership.

Required qualifications

• 6–8 years of enterprise network operations experience, with 2–4 years in leadership or senior technical management.
• Track record driving modernization and automation, including infrastructure automation, orchestration, or emerging operational technologies.
• Strong SRE foundation in runbooks, automation, observability, and metrics-driven operations.
• Hands-on access network knowledge: routing and switching, BGP, OSPF, HSRP, STP, VRF, L2/L3 protocols, SD-WAN, remote access or NAC, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
• Critical incident management experience, including root cause analysis and communication under pressure.
• Experience managing technical operations teams of 15 or more with accountability for service levels, metrics, and business deliverables.

Preferred qualifications

• CCNP, CISSP, or another relevant network certification is preferred.
• Familiarity with Python, Ansible, or Bash is preferred.
• Experience with orchestration platforms, AI agents, or intelligent alerting systems is preferred.
• Experience leading cross-functional digital transformation or infrastructure modernization is preferred.

Work location

• The job details list RBC Centre, 155 Wellington Street West, Toronto.

Work details

• The listed work schedule is 37.5 hours per week.
• Employment type is full time and job type is regular.