Senior Manager - Access Network Operations

Role overview

Operations and incident management

• Lead day-to-day global access network operations and maintain availability and service-level agreement adherence.
• Direct critical incident triage, root cause analysis, stakeholder escalation, and communications for infrastructure events affecting customer services and business continuity.
• Oversee network change management, migrations, and refreshes to minimize business disruption.
• Review incidents and manage problems to address resilience gaps, chronic issues, and preventive measures.

Team leadership

• Lead and mentor approximately 15 senior network analysts, including coaching, performance development, and succession planning.
• Build team capability, technical excellence, operational accountability, and capacity aligned to infrastructure needs.
• Participate in cross-training and represent the team in vendor, implementation-planning, and strategic technology discussions.

Modernization and planning

• Champion SRE, automation, observability, proactive incident detection and remediation, and AI-assisted operations.
• Prioritize automation across incident response, monitoring, alerting, and routine tasks to reduce manual work and accelerate resolution.
• Partner with technology teams to evaluate AI agents, intelligent alerting, and predictive analytics.
• Maintain standards, runbooks, and documentation for repeatable global operations.
• Plan network refreshes, SD-WAN expansion, and infrastructure upgrades with cross-functional teams; report operational metrics, risks, and transformation progress to leadership.

Required qualifications

• 6–8 years of enterprise network operations experience, including 2–4 years in leadership or senior technical management.
• Experience driving technology modernization and automation, including infrastructure automation, orchestration, or emerging operational technologies.
• Strong SRE foundation in runbooks, automation, observability, and metrics-driven operations.
• Hands-on access networking knowledge: branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3), SD-WAN, remote access/NAC, Aruba wireless, ClearPass, global Wi-Fi, and ATM networks.
• Critical incident management experience, including root cause analysis and high-pressure communication.
• Experience managing teams of 15 or more and accountability for SLAs, metrics, and business deliverables.

Nice-to-have qualifications

• CCNP, CISSP, or another relevant network certification is a plus.
• Python, Ansible, or Bash scripting familiarity is a plus.
• Experience with orchestration platforms, AI agents, or intelligent alerting is a plus.
• Cross-functional digital transformation or infrastructure modernization program leadership is a plus.

Compensation and benefits

• The employer describes a comprehensive total rewards program, competitive compensation, bonuses, and flexible benefits; no salary cadence or amount is stated.

Additional role details